Shipping policy

Last updated: October 15, 2026

Thank you for shopping with KOKUSELECT. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

After confirming the order and payment, we normally dispatch within 3–5 business days. Business days are Monday through Saturday, excluding Sundays and Japanese public holidays. We notify customers of stock shortages or delays; if we cannot fulfil an order, cancellation and refund are handled under applicable law. The dispatch period is not a guaranteed arrival date.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. The chargeable weight includes the products plus the standard 250g packaging once, not twice. Multiple products are calculated together. Orders over 30kg are outside our current standard shipping conditions. Domestic Sagawa and overseas EMS charges remain based on destination and weight bands; overseas amounts may be converted to the checkout currency. There is no member shipping discount, order-threshold free shipping or former express option.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

Domestic shipments leave Osaka using Sagawa Express. Okinawa main island uses its separate air rate. Other domestic islands, including islands within Okinawa Prefecture, are not served. If an order to an excluded island is completed, we contact the customer, cancel it and refund the full amount including shipping. Overseas delivery is limited to Hong Kong, Macao, Taiwan, mainland China, Singapore and Canada, normally by Japan Post EMS. Other overseas destinations are not served. Product eligibility varies by destination; some products cannot be shipped to particular destinations.

Overseas import costs are allocated on a DAP basis. Product prices and EMS charges generally do not include destination import duty, VAT, GST, customs-clearance charges, carrier tax-advancement fees or other normal import costs. The buyer or recipient pays these to the relevant authority or carrier; the same charge is not collected twice. Costs caused by our misdelivery, incorrect declaration or other responsibility are not passed to the customer. Customs delays and release dates are not guaranteed, without excluding our statutory duties or the customer's statutory rights.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Please request cancellation before dispatch and provide the order number. Cancellation is accepted only after we confirm shipment can still be stopped and notify you; a request alone does not stop dispatch. Cancellation after dispatch is not guaranteed. Customer-convenience returns are generally not accepted, but defects, damage and misdelivery are handled separately under applicable law. Contacting us within 7 days of receipt is recommended and is not an expiry of all statutory rights. Once the refund eligibility and amount are confirmed, we normally process the refund to the original payment method within 7 business days, subject to any earlier legal requirement; bank or payment-provider posting times vary. See our Return and Refund Policy. Where return, storage or extra costs arise from a customer's refusal of import costs or customs procedures, missing required information, an incorrect address, absence or refusal of delivery, only actual reasonable costs lawfully chargeable under pre-disclosed conditions may be deducted. We explain the items, amounts, basis and refund before deduction, do not charge twice or impose a fixed penalty, and do not shift company-fault costs or override statutory cancellation/refund rights. Orders mistakenly accepted for excluded domestic islands remain fully refundable including shipping.

Questions?

Contact 住之谷株式会社 / KOKUSELECT at info@suminotani.com or 06-6224-0109. Telephone hours: 10:00–19:00, Monday–Saturday excluding Sundays and Japanese public holidays.